COURSE
B2 Leadership & Management English
Live online English training for hotel leaders to manage people, risk and complex conversations with confidence and authority.
Designed for leadership and management roles
This programme is designed for hotel leaders who need strong, professional English to lead teams, manage change, and communicate clearly with stakeholders.
Typical roles include:
Supervisors
Department Heads
Hotel Managers
Operations Managers
Corporate Leaders
Start with a B2 pilot for your leadership team.
Leadership communication outcomes
By the end of the B2 Leadership & Management programme, learners will be able to:
Lead difficult and sensitive conversations
Communicate with authority and professionalism
Manage performance and feedback discussions
Handle risk, change and conflict
Communicate confidently with senior stakeholders
Typical scenarios covered
Real leadership communication situations
Performance management conversations
Handling conflict and escalation
Change management and policy updates
Stakeholder and senior management communication
Incident reporting and decision explanations
Clear structure for reliable progress
Duration: 12 weeks
Lessons: 24 live online sessions
Group size: 4–6 learners (recommended)
Schedule: Fixed weekly timetable
Level: CEFR B2 aligned
High-level, discussion-driven delivery
Live online leadership-focused lessons
Advanced role-plays and case discussions
Precision feedback and language refinement
Practical leadership communication tools
Consistent, observable leadership training
Certified leadership-level teachers
Lesson observation and QA scorecards
Consistent delivery across locations
Attendance and engagement tracking
Leadership-level progress reporting
Start with a B2 pilot for your leadership team.
How It Works:
From frontline guest communication foundations to ongoing communication maintenance, teams learn, practise and build confidence through real hospitality scenarios.
1. Select Your Communication Programme
Choose the programme that best fits your team’s operational communication needs — from frontline guest communication foundations through to leadership and service recovery communication.
2. Train Through Real Hospitality Scenarios
Sessions are built around practical hotel situations such as guest requests, complaints, delays, service recovery and high-pressure operational interactions.
3. Build Confidence Through Practice
Teams develop communication confidence through guided speaking practice, roleplays and realistic guest-facing scenarios relevant to their operational roles.
4. Reinforce Learning Over Time
Recorded sessions and structured follow-up support help teams maintain consistency and continue developing communication confidence between sessions.
5. Expand Across Teams or Departments
Most hotels begin with a pilot group or department before expanding communication development across wider operational teams or properties.
Book Me for Your Next Course
Looking to continue your learning journey or upskill your team?
Our structured English programmes are designed to support learners at every level — from foundational service English to advanced workplace communication.
Whether you’re booking for:
Individual learners
Frontline teams
Supervisors or maintenance staff
Continue your English training journey with flexible programmes from A2 to Maintenance.
STILL NOT SURE?
Frequently Asked Questions
Clear answers to the questions HR and operations teams usually ask before starting a pilot.
Q: Are lessons live or self-paced?
All core lessons are live online, with optional self-study add-ons.
Q: How many staff per group?
Typically 4–8 learners per group.
Q: Do you provide certificates?
Yes, with attendance and level completion.
Q: Can we start with one hotel or department?
Yes — pilots are encouraged.
Q: Do you report to HR or Ops?
Yes, with attendance and progress summaries.
CONTACT US:
+44 788 871482
+44 7700 1555 47
1 Ronkswood Hill, Worcester, WR4 9ER, United Kingdom
Copyright 2026. Hotels Communication. All Rights Reserved. Staff Language School is a trading name of Super Service Hub Ltd.