COURSE
B1 Hospitality English – Advanced Service & Teamwork
Live online English training for hotel staff to handle complaints, teamwork, and operational communication with confidence.
Designed for experienced frontline staff and supervisors
This programme is ideal for hotel staff who already communicate in English but need to improve clarity, confidence and control in more complex service and teamwork situations.
Typical roles include:
Front Office
Guest Relations
F&B Supervisors
Housekeeping Supervisors
Duty Managers
Practical communication outcomes
By the end of the B1 Advanced Service & Teamwork programme, learners will be able to:
Handle guest complaints calmly and professionally
Explain problems, delays, and solutions clearly
Coordinate effectively with other departments
Communicate under pressure
Use structured language for handovers and updates
Typical hotel scenarios covered
Real operational situations
Guest complaints and service recovery
Handling escalations and difficult conversations
Cross-department coordination
Shift handovers and internal updates
Explaining policies and procedures to guests
Clear structure for reliable progress
Duration: 12 weeks
Lessons: 24 live online sessions
Group size: Typically 6-10 learners
Schedule: Fixed weekly timetable
Level: CEFR B1 aligned
Lessons focus on fluency, clarity, and confidence in real hotel operations.
Live, interactive, and scenario-based
Live online lessons with certified teachers
Scenario-based role-plays reflecting hotel operations
Targeted feedback and language upgrades
Practical workplace takeaways every lesson
Observed delivery and clear reporting
Teacher onboarding and certification
Lesson observations using QA scorecards
Consistent lesson structure across groups
Attendance and participation tracking
Progress summaries for HR and Operations
Ready to improve service quality and teamwork?
How It Works:
From frontline guest communication foundations to ongoing communication maintenance, teams learn, practise and build confidence through real hospitality scenarios.
1. Select Your Communication Programme
Choose the programme that best fits your team’s operational communication needs — from frontline guest communication foundations through to leadership and service recovery communication.
2. Train Through Real Hospitality Scenarios
Sessions are built around practical hotel situations such as guest requests, complaints, delays, service recovery and high-pressure operational interactions.
3. Build Confidence Through Practice
Teams develop communication confidence through guided speaking practice, roleplays and realistic guest-facing scenarios relevant to their operational roles.
4. Reinforce Learning Over Time
Recorded sessions and structured follow-up support help teams maintain consistency and continue developing communication confidence between sessions.
5. Expand Across Teams or Departments
Most hotels begin with a pilot group or department before expanding communication development across wider operational teams or properties.
Book Me for Your Next Course
Looking to continue your learning journey or upskill your team?
Our structured English programmes are designed to support learners at every level — from foundational service English to advanced workplace communication.
Whether you’re booking for:
Individual learners
Frontline teams
Supervisors or maintenance staff
Continue your English training journey with flexible programmes from A2 to Maintenance.
STILL NOT SURE?
Frequently Asked Questions
Clear answers to the questions HR and operations teams usually ask before starting a pilot.
Q: Are lessons live or self-paced?
All core lessons are live online, with optional self-study add-ons.
Q: How many staff per group?
Typically 4–8 learners per group.
Q: Do you provide certificates?
Yes, with attendance and level completion.
Q: Can we start with one hotel or department?
Yes — pilots are encouraged.
Q: Do you report to HR or Ops?
Yes, with attendance and progress summaries.
CONTACT US:
+44 788 871482
+44 7700 1555 47
1 Ronkswood Hill, Worcester, WR4 9ER, United Kingdom
Copyright 2026. Hotels Communication. All Rights Reserved. Staff Language School is a trading name of Super Service Hub Ltd.