COURSE
A2 Hospitality English – Service Foundations
Live online English training for frontline hotel staff to communicate confidently with guests in everyday service situations.
Designed for frontline hotel teams
This programme is ideal for hotel staff who have basic or limited English and need to communicate clearly and politely with guests during daily service interactions.
Typical roles include:
Front Office
Concierge
F&B
Housekeeping
Bell Staff
Practical communication outcomes
By the end of the A2 Service Foundations programme, learners will be able to:
Greet guests professionally and confidently
Handle common requests and questions
Give clear directions and information
Build confidence speaking English
Respond calmly to simple issues
Typical hotel scenarios covered
Real situations your staff face every day
Check-in and check-out conversations
Handling guest requests (towels, amenities, services)
Giving directions and hotel information
Simple complaints and delays
Telephone and face-to-face service interactions
Clear structure for reliable progress
Duration: 12 weeks
Lessons: 24 live online sessions
Group size: typically 6-10 learners
Schedule: Fixed weekly timetable
Level: CEFR A2 aligned
Each lesson follows a consistent structure to support confidence, repetition, and real improvement.
Live, interactive, and practical
Live online lessons led by certified teachers
Scenario-based role-plays, not textbook drills
Immediate feedback and language upgrades
Workplace takeaways after every session
Observed delivery and clear reporting
Teacher onboarding and certification
Lesson observations using QA scorecards
Consistent 8-slide lesson structure
Attendance tracking
Progress summaries for HR and Operations
Ready to improve everyday guest communication?
How It Works:
From frontline guest communication foundations to ongoing communication maintenance, teams learn, practise and build confidence through real hospitality scenarios.
1. Select Your Communication Programme
Choose the programme that best fits your team’s operational communication needs — from frontline guest communication foundations through to leadership and service recovery communication.
2. Train Through Real Hospitality Scenarios
Sessions are built around practical hotel situations such as guest requests, complaints, delays, service recovery and high-pressure operational interactions.
3. Build Confidence Through Practice
Teams develop communication confidence through guided speaking practice, roleplays and realistic guest-facing scenarios relevant to their operational roles.
4. Reinforce Learning Over Time
Recorded sessions and structured follow-up support help teams maintain consistency and continue developing communication confidence between sessions.
5. Expand Across Teams or Departments
Most hotels begin with a pilot group or department before expanding communication development across wider operational teams or properties.
Book Me for Your Next Course
Looking to continue your learning journey or upskill your team?
Our structured English programmes are designed to support learners at every level — from foundational service English to advanced workplace communication.
Whether you’re booking for:
Individual learners
Frontline teams
Supervisors or maintenance staff
Continue your English training journey with flexible programmes from A2 to Maintenance.
STILL NOT SURE?
Frequently Asked Questions
Clear answers to the questions HR and operations teams usually ask before starting a pilot.
Q: Are lessons live or self-paced?
All core lessons are live online, with optional self-study add-ons.
Q: How many staff per group?
Typically 4–8 learners per group.
Q: Do you provide certificates?
Yes, with attendance and level completion.
Q: Can we start with one hotel or department?
Yes — pilots are encouraged.
Q: Do you report to HR or Ops?
Yes, with attendance and progress summaries.
CONTACT US:
+44 788 871482
+44 7700 1555 47
1 Ronkswood Hill, Worcester, WR4 9ER, United Kingdom
Copyright 2026. Hotels Communication. All Rights Reserved. Staff Language School is a trading name of Super Service Hub Ltd.